Information we collect

When you submit an enquiry, we may collect your name, company, phone number, email address, requested service, project location and message. We do not ask the website to store your Turnstile response, IP address or browser user agent in the enquiry record.

Cloudflare may process network and security information needed to deliver and protect the site, including through Turnstile. Google may receive technical information when the Google Maps content on our Contact page loads.

How we use information

We use enquiry details to respond, prepare quotes, assess project requirements, provide requested services, maintain business records and protect the website from abuse. We do not sell or rent personal information.

Service providers and disclosure

Cloudflare hosts and secures the website. Sanity stores website enquiries in a private dataset accessible to authorised users. Google provides the embedded Maps feature. These providers process information under their own terms and privacy practices. We may also disclose information where required by law or with your consent.

Cookies and analytics

We do not use advertising cookies or cookies to improve SEO. If enabled, Cloudflare Web Analytics is used for aggregate site traffic measurement without a tracking cookie. Turnstile and Google Maps may use browser storage or cookies as part of their services.

Security and retention

We use access controls and technical safeguards appropriate to the information we hold. No online service is completely risk-free. We retain enquiry information only for as long as reasonably needed for the purposes above and applicable business or legal requirements.

Access, correction and contact

To ask what personal information we hold about you, request access or correction, or raise a privacy concern, email admin@flowritegroup.com. We may need to verify your identity before acting on a request.

Changes to this policy

We may review this notice when the website or our handling practices change. The review date above identifies the current version.